Product Questions

Can I remove or change products in my order if I've already paid?

Please always ask us first if you wish to make changes to an order you have already paid for. We might already have sent it out - there is a 24 hour delay between dispatch from China.

Unfortunately it is not that easy for us to tweak orders, because if you change the items in the order, that will also change the shipping costs, often quite significantly just for one or two items.

If you want to add an item to your order to combine them and save on shipping, we actually recommend you just cancel the first order and place a new one as follows:

1. Instruct us to cancel the first order. We will confirm the credit on your account by email. Your old order invoice will stay visible on your account history for reference.

2. Make a new order with the same items as before and add in the new item(s).

3. Check out that new order and note the total including shipping.

4. Using Paypal or Bank Transfer pay the difference, i.e. New Total minus Old Total On Credit. In the comments for the payment reference the previous order number and any credit authorisation notes we gave you (usually not necessary as we will know who you are.) If you want to make changes, please let us know your instructions as soon as you can. If you email us asking about making changes we will hold the order until you have confirmed your instructions.

I placed an order, but I've changed my mind. How can I cancel the order?

1. - CANCELLATION BEFORE PAYMENT If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this. If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. - WITHDRAWING AN ORDER AFTER PAYMENT If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible. If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items. If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes. If the goods have already been delivered we cannot cancel or change the order. If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us. If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.